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"I never quickly say the week is available. I then have the option to not rent to a suspect party without getting into any legal issues. I can easily say a family member is considering a visit at that time. "Do you have a weekend in June for 10 adults?" Red flag- this may be a graduation bash. It is a little more delicate to handle, but ask questions. Always smile when talking with a client on the phone, it comes through in your voice. It is a winning way to gain trust and land the booking." -Homeowner, Cape Cod, MA
"I accidentally discovered this when screening a potential renter. When I returned the potential renter's phone call, the music they had programmed was absolutely obnoxious. Don't get me wrong, my music choices are eclectic to say the least. However, I also can predict the age of a renter from their callback music or other types of personalized cell phone music. Secondly, what does their answering machine or message sound like? Is their message rowdy, tawdry, or garbled? I have found that people who are able to communicate in a normal fashion are more likely to be very good renters. Lastly, if you are genuinely friendly to a potential renter they will tell you more than you ever wanted to know!! -Kimberly M., Panama City Beach, FL

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