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Offer a discount on future stay— If an entire free stay isn't in order, you could also offer guests a certain percentage off a future stay. For example: 10% off peak season, 20% off shoulder season, or 40% off low season.
Send food or wine—A basket of fruit, a bottle of local wine, box of local specialty chocolates, or even a full catered meal might be just the thing that would turn your guests' frowns upside-down.
Of course, the extent to which we try to appease a renter depends on the severity of the complaint/problem. For instance, if your housekeeper was two hours late getting your property cleaned and caused a delayed check-in for your renters, that might warrant a smaller gift than if the housekeeper never showed up and caused the new renters to clean the house themselves. Or, if your air conditioning goes out on the hottest day of the year, that situation probably warrants a much larger gift than if the fireplace was inoperable in July.
Remember: Whether the complaint is about something in our home that breaks down, something we messed up, or just an over-the-top ridiculous complaint, it's always in our (and our home's) best interest to attempt to keep guests satisfied.
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