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How do you ensure that you make a good impression with your guests?
"I have found that leaving a guest basket with breakfast makings and juice their choice and a bottle of wine there choice...if children are coming I find out what they like to drink and provide that for them as well...." -Karen, Truckee, CA (HomeAway #210457, VacationRentals.com #39984)
"I provide clear directions and a list of favorite local restaurants and attractions along with web addresses and phone numbers. It helps and I've gotten positive feedback on the information I send out prior to arrival." -Scott, Steamboat Springs, CO. (VRBO #52588)
"Good Photos, prompt response, email etiquette, Friendly personal contact." -Judy, Crescent Beach, FL (VacationRentals.com #4305)
"A personal greeting and orientation when the guests check-in is essential! Also a vase with fresh cut flowers from the Villa's tropical garden!" -Helen, Rincon Puerto Rico (HomeAway #165915)
"Quick Answers." -Martha, New Jersey (VRBO)
"Because our home is in a gorgeous (but relatively unknown to Americans) village above the largest Lake in Italy, Lago di Garda. We provide an email to all booking guests called "A Week at Villa Teggiole" with suggested day trips. In addition, upon arrival there is a notebook full of ideas for fun filled activities, as well as detailed instructions on how to work the satellite TV, stereo, wireless cell phone, etc for their arrival, and directions to our favorite grocery store for the locals (not the tourists), wineries, ristorantes, pizzerias, etc." -Ginny, Lago di Garda, Italy (HomeAway #152915, VRBO #127009)
"Because our office is ten minutes from the guest houses, we meet the guests there with a keys and show them through the property to orient them to the facilities. I do the gardening half as an excuse to ask if everything is o.k. should I encounter one of the guests." - Vaughan, Port Gamble, WA (VRBO #112416)
"We are new to the rental experience and have had wonderful guests so far stay at our home. We ensure a gift basket is sent the day of their arrival and we leave a personalized note to welcome them. We have had feedback that we pay attention to details and that it is appreciated." - Elise, Shelter Island, NY (VRBO #221060)
"We provide an FAQ which covers topics such as airport transportation to our property. It also contains a map - which we suggest they bring with them - so they can use this themselves or use it with the taxi drivers. We have had many very positive comments on our FAQ and we are always updating it based on questions / feedback from our guests. We have reviews which 'praise' our FAQ value." -Dee, Playa del Carmen, Mexico (HomeAway #136793)
"Be friendly and jovial on the phone. If corresponding via e-mail be prompt, and professional." -Steven, Ponce Inlet, FL (VRBO #235681)
"Spotlessly clean home." -Beth, New Hampshire (HomeAway, VRBO)
“Prompt, concise, truthful, friendly, helpful information from our first contact. Once they arrive at the home, I turn on the custom wildlife chandelier and other fixtures to highlight the carved mantels and carved accents as well as the arched trusses that run through the main gable of the house. This draws the eye to the magnificent view of Lake Almanor through the 28 foot high, windowed wall in the great room. The lingering smell of the freshly cleaned house puts guests at ease knowing the house has been disinfected.” –Sharrie, Lake Almanor (VRBO #61876)
“Good photos, newer decor, fresh linens, amenties, well-stocked kitchen, upgraded appliances, clean environment. less carpet more pergo, tile...” –Kelli, Davenport, Florida (HomeAway #200763)
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