Below is a genuine event conveyed to me in a letter delivered after vacationers rented my property. It might give you something to consider when renting your vacation unit. If you are not familiar with the area where your vacation rental is situated, this might also compel you to investigate and find out as much as you can about the local area or region in which your property is located.
Just wanted to let you know we enjoyed the Condo so very much. Thank you again! It was a great week, we only had really one bad day and that was Tues when we rented a Pontoon Boat and a Jet Ski from Boogies and got caught out in the bay in a horrendous storm that came out of nowhere. What took us 20 min to get 5 miles out, took us 2 hours to get back in and on top of it, the water did $900 damage to the Pontoon. Luckily my parents Homeowner's Insurance covered all but $250 of it.
Needless to say, I don't think we'll ever rent anything from that place again. What if we would have sunk the boat which at one point we thought it was going to. The whole front end of the boat hit a swell and a big wave came up and the whole front was under. They need to have some type of insurance you can buy from them. We had a foot of water in that boat. It wasn't draining out fast enough. It was a scary deal!! We knew there was a problem when the coolers in the boat started floating. But it was a wonderful vacation all in all. We saw your family picture.
Anyway, thanks again. It was great.
In my opinion the boat rental place was negligent, they should NEVER have rented a boat with an impending storm approaching. We have personally rented boats and planned many deep-sea fishing excursions that have been canceled due to impending storms (some that never ended up coming). I advised this renter to have her insurance company contact the boat rental facility to see if their money can be refunded.
Obviously from this note, they did not let this ruin their vacation, but I shudder to think what "could have happened.” I have now included in my directions a "warning" about renting boats---to be sure to ask the correct questions about the weather, damages,
and most importantly be sure to rent from a reputable place. And I have given the coast guard approved boat rental facilities.
Vacation Condo Tips for Vacation Homes Owners
Learn more about condominium tips and renting a vacation condo. |
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Vacation Rental Security Deposit FAQs
Answers to common questions about security deposits. |
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Vacation Rental Terms Glossary
Definitions for terms that come up often when researching or talking about vacation rental homes. |
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Complying with State, County, and City Short-Term Rental Laws
A list of considerations a new vacation rental owner should look into. |
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Guidelines for Communicating with Vacation Renters
Learn how to create thorough rental agreements, directions, and inquiry responses |
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3 Steps for Resolving the Problems of Your Vacation Rental Guests
How to turn a disgruntled renter into a repeat one. |
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How to Create an Email Newsletter for Past Guests
Sending an email newsletter to guests who have either stayed in your home (or who have expressed interest) is an inexpensive way to keep in touch and to encourage future bookings. |
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Seal More Bookings with Your Inquiry Responses
Learn when to say yes, when to say no, and when to just pick up the phone! |
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Three Perspectives on Accepting Pets at Your Vacation Rental
A fun take on the reasons you want or may not want to allow pets in your vacation home. |
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Checklist for Responding to Vacation Rental Inquiries
Be sure your email includes all the necessary information before clicking send |
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How to Accept Security Deposits by Credit Card for Your Vacation Rental
How to handle deposit payments from your vacation rental guests via credit card. |
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Sample Vacation Rental Lease, Agreements & Contracts
Two sample vacation rental contracts, leases or agreements, including cabin and condo rental rules, plus a rental invoice and confirmation, and a credit card authorization form |
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How to Convert a Word Document to a PDF
Tips for changing your contracts, receipts, and invoices into PDF files. |
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Checklist for Creating a Thorough Short-Term Rental Agreement
Use this checklist to sort through your own rental agreement and be sure you have all the necessary clauses |
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The Scoop on Accepting Credit Cards from Your Vacation Rental Guests
Ten good reasons to reconsider accepting them from your guests. |
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The Different Types of Vacation Rental Fees
Definitions of common fees included in rental agreements. |
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Establishing Strict Check-in and Checkout Times for Your Vacation Rental Guests
Avoid potential conflicts and problems for your housekeeper and vacation rental guests. |
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Electronic Signatures and Vacation Rental Contracts
Learn the pros and cons of accepting e-signatures on your rental agreements. |
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Merchant Credit Card Account Categories for Vacation Rental Owners
Be aware of the protection (or lack thereof) provided by your merchant account and/or business category. |
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10 Things to Include in Your Directions for Your Vacation Rental Guests
When creating the pre-arrival packet for your vacation rental guests, don't forget to include these things |
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The Different Types of Vacation Rental Fees
Definitions of common fees included in rental agreements. |
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Checklist for Creating a Booking Confirmation and Invoice
What information you need from renters to create a complete booking confirmation and invoice |
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Checklist for Creating Comprehensive Directions for Your Renters
Use this checklist to make sure you aren't leaving out any important information for your guests |
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The Top Ten Things You Should Have In Your Vacation Rental Rules
Thorough vacation home rules can go a long way toward protecting you and your renters from common rental “disasters" |
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Sample Vacation Rental Deposit Refund Letter (Asking for Review)
Sample thank you letter asking renters to leave a review. |
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Evictions & Short-Term Rentals: How to Be Proactive and Prepared
Evictions are by far one of the scariest things that comes to mind when dealing with your vacation rental property. |
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Establishing Strict Check-in and Checkout Times for Your Vacation Rental Guests
Avoid potential conflicts and problems for your housekeeper and vacation rental guests. |
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Guidelines for Accepting Pets in Your Vacation Home
Creating a set of specific pet policies will make the process of screening guests with pets much easier. |
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Sample Directions for Your Vacation Rental Guests
Learn how to make your vacation rental directions clear and thorough. |
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Sample Hot Tub Rules for Your Vacation Rental
If you have a spa or hot tub at your vacation property, use these rules as a guideline. |
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Sample Emergency Information Sheet for Your Vacation Rental Guests
It's important to have certain emergency contact information readily available to your guests |
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Preparing Your Vacation Rental Home for a Natural Disaster
What to do if the location of your vacation rental home is prone to natural disasters. |
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Sample Short-Term or Seasonal Rental Lease, Agreements & Contracts
Use our sample short-term or seasonal rental agreements for summer rentals or short-term rentals throughout the year. |
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Building an Emergency Supply Kit for Your Vacation Rental
Some basics you can include in an emergency kit. |
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25 Things to Put into a Local Attraction Book for Your Renters
Tips for creating a local attraction book with area activities, contact information, and vacation home rules |
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Sample Nightly or Weekly Rental Lease, Agreements & Contracts
Use our sample weekly rental agreements for weekly rentals or weekend rentals at your vacation property |
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Christine's Blog: First Impressions with Your Directions (10/15/08)
Christine gives some useful advice on providing clear directions to your renters and solidifying that best first impression! |
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Christine's Blog: Updating Your Rental Agreements (12/11/07)
Christine make a few alterations to her rental contracts. |
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Policies & Procedures
Sample forms for your vacation rental business. Plus, tips for security deposits, best practices, and written communications with your renters. |
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Sample Condo Rental Rules, Lease, Agreements & Contracts
Use our sample condominium rental rules to create a short-term rental agreement for your condo or vacation property. |
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Mortgaging and Refinancing Vacation Homes: Part 1 (Transcript)
Christine talks with the President of Colonial National Mortgage and vacation home owner, David Motley, about mortgaging and refinancing options for vacation homes. |
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Ask Christine #34: What to Do if Damages Exceed Deposit?
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How to Market Your Vacation Home to Large Groups
Don't miss out by forgetting large groups when equipping your home and creating your ads. |
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