Reply Promptly:
People who visit HomeAway send an average of two inquiries. A fast, professional response can help ensure that your property is the one they book.

Supply Extra Information:
It is a good idea to include well-written follow-up details with your response to e-mail inquires. At this stage, people are interested in your property and extra bits of information will influence their decision.

How to Encourage Repeat Renters    Having a past renter come back to your vacation rental property makes good business sense.

After Your Vacation Rental Guests Say, "I Would Like To Book Your Property"    The next steps in the booking process.

Seal More Bookings with Your Inquiry Responses    Learn when to say yes, when to say no, and when to just pick up the phone!

Handwritten Notes for Your Vacation Rental Guests    In these days of “electronic everything," it's especially nice to send your guests a handwritten thank you note.

Guidelines for Communicating with Renters    Learn how to create thorough rental agreements, directions, and inquiry responses.

How to Receive Faxed Rental Documents Without A Fax Machine    Don't have a fax machine? Send and recieve faxes using your computer.

How to Receive Inquiries    You've posted your listing. Now what? Answers to the most commonly asked questions.