How to Handle Problems Logging In VacationRentals.com accounts are accessed by going to: http://www.vacationrentals.com. Click on “Owner Sign In” located on the top navigation bar. If you are unable to login, difficulty in logging in is usually due to one or more of several things: 1. Forgot usernames and password are CaSe SeNsItIvE. 2. Forgot Password 3. Forgot Username 4. Forgot which email address you registered with. We recommend you go to the login page and fill in your email address just below the fields for username and password. Then, click "Reset Password" below it. Please only enter your email address here if you cannot log in and want a new, reset password to be emailed to you. If you forgot the email address you registered with, please try them all to see which results in a successful retrieval of your account information. If you are still unsuccessful, please send customer service the listing number (located in the URL of your listing) and your password will be reset. Your current username along with a new, alphanumeric password will be sent to the email address on file.

How to Modify/Delete VacationRentals.com Listings

VacationRentals.com user account and listing information can be modified at any time, including pictures and calendar dates. You can even choose a new regional area to list in if you feel your current area is too specific or too general.

VacationRentals.com accounts are accessed by going to: http://www.vacationrentals.com.

Click on “Owner Sign In” located on the top navigation bar. Enter your username and password in the appropriate fields and click the “Member Sign In” button to log in.

The account interface has two menus. A main menu located on the top right and a listing menu for each listing located at the right of each listing displayed in your account.

• To change the text portion of your listing click the "Edit" link next to the listing you wish to change. 
• To change the photos on your listing click the "Photos" link next to the listing you wish to change. 
• If you wish to change your contact information on your listing, click the “Contact Preferences” in the main menu to the right on your Owner Dashboard. Contact information is applied to every one of your listings when changed.

If you missed any inquiries as a result of an email change, don't worry, VacationRentals.com saves all inquires. You can view them online by simply clicking on the “View Inquires” link next to the listing.

You will have to personally make any and all modifications to your listings and your contact information. The VacationRentals.com team is not able to modify owner's information on their behalf.

What to Do If You Can't See Changes Made to Your Listing

If you have modified your listing or added photos and the page said “photos saved” or “changes saved,” then most likely you are not seeing the changes/photos on your listing because you are looking at an old cached page on your hard drive and you need to clear your cache. In other words you need to refresh the page in your browser.

What is a cache?
A cache is temporary storage of web pages on your hard disk. The first time you view a page, the page is retrieved from the website. If you request this same page again, the browser checks to see if this page is available in cache. For example, if you use the Back button to re-display a page, the cache can display the page more quickly than retrieving the page from the website a second time.

Sometimes you might not want a page to be retrieved from cache. The page you displayed initially may be different than the page currently offered by the website. If a modification to a particular URL has occurred, you may want to see the updated page rather than the copy in cache. Your browser settings (and some contained in the page you requested itself) usually dictate how often your browser requests the page from the website vs. getting it from your cache.

To Clear Your Cache
Press the F5 key on your keyboard. If this does not work, then simply click the Refresh/Reload button while holding down the Ctrl key (Option key on Macintosh) to force the browser to get the page from the website.

If the above remedy did not clear your cache, below are a few general links to resources explaining how to clear your cache.

http://support.lexis-nexis.com/lexiscom/record.asp?ArticleID=wg_cache&vcRef=1

http://is.asu.edu/instruction/training/clearcache.html

Also note that some ISPs (AOL, Yahoo, etc.) will have a caching server that works similarly to your browser's cache. To help reduce traffic, your ISP may also cache the page and return it to your browser without making a page request to the original website. There is no way to clear your ISPs cache except to wait for it to refresh on its own (usually a few minutes or hours).

How to Change Your VacationRentals.com Email Address

To change the email address associated with your account at VacationRentals.com you will need to login to your account by going to: http://www.vacationrentals.com.

Click on “Owner Sign In” located on the top navigation bar. Once logged in go to “Contact Preferences" on the top right under "Main Menu." Your password will be required and you will need to enter your security question answers. Once that's taken care of, any of your contact information can be modified.

The change will not be become effective until it is confirmed/verified by clicking on a special confirmation link that is emailed to you at the new email address after the request for the change has been submitted. The link must be clicked on to verify and save the change in your account. Please make sure you have the ability to read email at the new email address before making the change.

NOTE: In certain email programs, the link may not be clickable. If this happens, you can copy the link and paste it into the URL window of your browser. Then, simply press enter to make the verification.

WARNING: If an email address you are attempting to use is already registered by another account, your submission to change to the new email address won't work. If this is the case, we recommend you find the usernames and passwords for both accounts and work within the two accounts by transferring listings between them. Account information can be sent to you via email here: http://www.vacationrentals.com/members/login.asp.

How to Add Two Email/Contacts to One Account

VacationRentals.com only allows one email address contact per account. If you need to use separate contact email addresses for listings, you will have to create a new and separate account for the listing. To do so, simply register again creating a new and separate account (do not use the same user name). If you have existing listings you would like to move to the new account, you will need to contact customer service and they can transfer the listing for you.

How to Transfer Listings Between Accounts

It is easy to transfer a listing between VacationRentals.com accounts, just email Customer Service. Before they can transfer a listing, though, they will need permission from the original account owner. So, if you're a new owner and you're going to take over an existing account, you will need permission from the current account owner. You can ask the current account owner to write customer service granting them permission to transfer the account to you. Of course, you'll also need a VacationRentals.com account to receive the transferred listing.

How to Make Sure That VacationRentals.com Emails Reach You

Emails originating from VacationRentals.com can take time to propagate through the system, as well as get to your inbox. The delay is the same for all inquiries. If inquiries are shown in your VacationRentals.com inquiry box, VacationRentals.com's servers have sent them out. Also keep in mind, there may be a delay at your ISP (Internet Service Provider). The emails may have been filtered out by your ISPs SPAM filters, or placed in your bulk or trash folder.

If you feel enough time has elapsed and the email should have arrived at your email account there are several possibilities:

• Most of the time the reason your emails are not being delivered to your personal email account is because your ISP (Internet Service Provider) is blocking emails as spam or you have an email filter on your email account. This does seem to occur commonly with many free email accounts. Please contact your ISP about this problem. 
• If the email address used by the sender is incorrect or misspelled, it will get copied to your VacationRentals.com inquiry box, but will not get to your personal inbox because internet mail servers will not deliver mail if the sender email address is not valid/active.

ISPs are constantly looking for ways to fight spam. Unfortunately, they sometimes prevent “wanted” email in the process. Please work with your ISP to eliminate the problem.

How VacationRentals.com Listings Are Sorted

VacationRentals.com displays properties for the sole purpose of formatting information in the best way possible for potential renters. Properties are sorted from lowest to highest based on: first, the number of bedrooms, second, the number of bathrooms, third, the number of people the property sleeps. VacationRentals.com does not sort on items that are open to interpretation or items that owners may have subjective views about where their property falls within that category, such as property rates or type of building. Also, VacationRentals.com does not manually move listings up and down in the list.

The listings' positions naturally fluctuate as new properties are added and removed. This system gives owners equal exposure and helps travelers find the property best suited to their vacation needs. As always, potential renters are able to sort properties in several ways by simply clicking on the "sort by" column at the top of the display.

How to Restore Disabled Listings on Vacation Rentals.com

Expired listings on VacationRentals.com remain in our system forever, so you can login and reactivate the same listing at any time in the future without having to create an entirely new listing. To restore a disabled listing, you'll need to log in and make a payment.

If you want the listing to be disabled before the listing expires, you can login to your account and click “Hide”. When you're ready to restore it (if it's still within the paid term), click “Show” next to the listing to make it live on the site again.


Not currently on VacationRentals.com? List your property on VacationRentals.com today!

Tips for Creating a New Vacation Rental Listing Learn valuable time-saving tips for creating a listing on another site or a listing for a new property.   How to Write about Your Vacation Rental Property's Location The description of your vacation rental property's location is a vital component of your ad and should not be overlooked.   Descriptive Words to Use in Your Vacation Rental Ad: Part 1Tips for choosing adjectives to describe your holiday rental home.   How to Create Unique Content for ALL of Your Vacation Rental Listings Learn how to get more results from the search engines and make the most of your marketing budget.

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