Reply Promptly:
People who visit HomeAway send an average of two inquiries. A fast, professional response can help ensure that your property is the one they book.

Supply Extra Information:
It is a good idea to include well-written follow-up details with your response to e-mail inquires. At this stage, people are interested in your property and extra bits of information will influence their decision.

How to Encourage Repeat Renters at Your Vacation Home Rental    Having a past renter come back to your vacation rental property makes good business sense.

Sample Directions for Your Vacation Rental Guests    Learn how to make your vacation rental directions clear and thorough.

Checklist for Creating a Thorough Rental Agreement    Use this checklist to sort through your own rental agreement and be sure you have all the necessary clauses.

Establishing Strict Check-in and Checkout Times for Your Vacation Rental Guests    Avoid potential conflicts and problems for your housekeeper and vacation rental guests.

After Your Vacation Rental Guests Say, "I Would Like To Book Your Property"    The next steps in the booking process.

Checklist for Responding to Vacation Rental Inquiries    Be sure your email includes all the necessary information before clicking send.

Seal More Bookings with Your Inquiry Responses    Learn when to say yes, when to say no, and when to just pick up the phone!

Handwritten Notes for Your Vacation Rental Guests    In these days of “electronic everything," it's especially nice to send your guests a handwritten thank you note.

Guidelines for Communicating with Vacation Renters    Learn how to create thorough rental agreements, directions, and inquiry responses.

How to Receive Faxed Rental Documents Without A Fax Machine    Don't have a fax machine? Send and recieve faxes using your computer.

Christine's Blog: First Impressions with Your Directions (10/15/08)    Christine gives some useful advice on providing clear directions to your renters and solidifying that best first impression!

How to Receive Inquiries from HomeAway    You've posted your listing. Now what? Answers to the most commonly asked questions.

22 Things to Put into a Book for Your Renters    Tips for creating a local attraction book.