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What has been your biggest cleaning complaint from renters?
"The floors. Sand, Dust etc.. Duh! You are at the beach and sand sticks to everything." -Veronica, Maravilla, Gulfview, Ciboney, (VRBO #21668 & #160892, VacationRentals.com #536, #2569, #38065)
"I've never gotten a cleaning complaint. I did have a rental that must have been chain smokers. It took a long time to get the smell out. That's when I decided to go non-smoking. It was terrible!!" -Janna, Kill Devil Hills, Outer Banks (HomeAway #132778)
"I have only had one, years ago! My cleaning lady missed some hairs in the bathroom." -Roberta, Brant Beach, NJ (HomeAway #166671)
"I don't get them anymore since I painted the house (it was never not clean, it just needed some freshening up)." -Homeowner, Hudson Valley, New York
"Lipstick or hair on sink." -DeAnne, Moclips, WA (VRBO #146133)
"Our renters have complained about nothing...our service leaves our unit impeccable." -Dcruse, Carlsbad, CA (VRBO #134439)
"Oven isn't spotless and toaster oven has crumbs."
"Bbq grill is dirty" -Homeowner, Asheville, NC (HomeAway #305828, VRBO #20261)
"We've had only one cleaning complaint and it was from me. I hired a crew that was supposed to be one of the best in San Diego. I didn't tell them I would be the guest arriving at the house. There were dust bunnies the size of Manhattan under the beds, hair in the sink and bath tub and the worst...they'd used furniture POLISH on our hardwood floors which run all through the house. The entire house's floors were a smeary mess and SLIPPERY to the point where you could not walk around in your socks! Needless to say, I fired the cleaning crew who cleaned the hardwood floors with furniture polish and left gargantuan dust balls under everything." - Trish, San Diego, CA (HomeAway #210258, VRBO #170378)
"(For the most part people understand no cleaning fee = do your own laundry/cleaning)." - Steven, Ponce Inlet, FL (VRBO #235681)
"I have never had a complaint the house wasn't clean. Vacation rentals need to be spotless and sanitized and that is one of my selling points. Guests really appreciate a fresh clean home. It should smell fresh and clean in all areas of the house, especially where your guests first walk in the house." -Roxanne, Gainesville, GA (HomeAway #168774, VRBO #126918)
“Bugs and spiders.” - Bill, Lake Whitney, TX (VRBO #128053)
“Knock on wood -- nothing really in two years. Thank you to my great cabin cleaners!” - Connie, Smoky Mountains, TN (HomeAway #169678, VRBO #147247)
What is the most ridiculous cleaning complaint that you've gotten from a renter?
"My snowbird told me that my condo was not clean enough for them (I recently completely painted the walls and baseboards and totally moved everything) but good enough for surfers and Spring Breakers. (Who pay in one week what they pay for a month)." -Veronica, Maravilla, Gulfview, Ciboney, (VRBO #21668 & #160892, VacationRentals.com #536, #2569, #38065)
"I had a renter demand that the beach grass be cut due to the insects that it may (or may not) attract. After that I decided that the grass that was planted to keep the sand from blowing around will no longer be cut. It's the beach there are insects no matter what." -Janna, Kill Devil Hills, Outer Banks (HomeAway #132778)
"'You didn't tell me that this was a BEE farm!' We do advertise ourselves as a farm. We have one hive far away from the house which pollenates our field. His wife complained about the pine pollen as well. Truth is, they just couldn't stand the "cooties" of the country, they just wanted their fantasy." -Homeowner, Hudson Valley, New York
"Where is the trash? We didn't empty it because we didn't know where to put it." -Dcruse, Carlsbad, CA (VRBO #134439)
"Burners didn't have aluminum foil under them." Deborah, Park City, UT
"A good cleaning needs to be done under the loveseats" and another guest said "the decks need a good scrubbing". -Homeowner, Asheville, NC (HomeAway #305828, VRBO #20261)
"Dusty blinds"
"We had a high season summer renter who filled the refrigerator with warm groceries & then complained that it took too long for his beer to get cold! (This during a week when the temperature was in the high nineties!)" -Anne, Hilton Head, SC (VRBO #17559)
"There were birds in the tree in the common area. Can I make sure there aren't any birds in the tree when they come back?" -Adrienne, Palm Desert, CA (HomeAway #166708, VRBO #141561)
"Someone once asked if there was a maid. We said it's a "you make the mess. you clean it up." policy - I don't think they liked that too much!" - Steven, Ponce Inlet, FL (VRBO #235681)
“Spiders -- we are a rural location!” - Bill, Lake Whitney, TX (VRBO #128053)
“Frogs in the pool (we're in the mountains - there are little tree frogs that jump in the skimmer in August - they are ADORABLE!)” - Connie, Smoky Mountains, TN (HomeAway #169678, VRBO #147247)
Comments:
"I think it's wise to have a backup housekeeper for times when your regular FT housekeeper goes on vacation or has a personal emergency. That's why I am currently looking for a backup housekeeper right now. If anyone has a good housekeeper in the Pasco County area of Florida that they would be kind enough to share, please let me know. Many Thanks!" - Amy, Holiday, FL (VRBO #198088)
"If it has been a while between rentals, we make sure to freshen the house with a lightly scented all purpose cleaner. A fresh smell gives the renter a more confident feeling that the rest of the house is clean as well." - Carey, Branson, MO (VRBO #194501)
"Had a renter ask me if he and his wife could clean the condo themselves upon departure if we would waive the cleaning fees? My answer was "NO" because I not only prefer the maids to do the cleaning so that it saves wear and tear on my machines but also they have all the toiletry items, soaps, etc. that the new renters coming in will need! "Can you and your wife provide those?" Never heard back from him!" - Anita, Gulf Shores, AL (VRBO #196958)
"I haven't gotten many. Some people ask if there is a cleaning fee - which there isn't..." - Steven, Ponce Inlet, FL (VRBO #235681)
"Never skimp on cleaning." -Roxanne, Gainesville, GA (HomeAway #168774, VRBO #126918)
“It would be great to have TIPS on how to get stains out of things. Like how to remove red wine from towels or carpet, etc. I have one tip that falls in this category: getting blood out of material -- like sheets and towels. Use peroxide! It will get the blood out and it won't damage the color of the material. Just drip or pour peroxide on the stain (don't pre-wash or soak with water first) and let it bubble. Then, using a dry cloth, pour some peroxide on the cloth and dap or lightly rup the stain, using more peroxide if needed and letting it bubble-up. Repeat these two steps untill stain comes out. When the stain is completely removed, rinse with water or wash the item as you normally do. It's easy!” -Bob, Bisbee, AZ (VRBO #210001)
“The grill! Cleaners seem to overlook that one alot!
I also used to have a non-refundable cleaning fee. That seemed to give renters that idea that they could trash the cabin and someone else would clean up their mess. I have since waived the cleaning fee and the house is usually left spotless: they start the linens, do the dishes when they leave. It's been great!” –Dawn, Payson, AZ
“We went to a combined refundable reservation/ security/ excess cleaning deposit due at the time of reservation and refunded after departure. Ever since, we have not had a single problem with people leaving a mess.” - Bill, Lake Whitney, TX (VRBO #128053)
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