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Helpful how tos for handling interactions with your vacation rental guests, including screening guests, avoiding cancellations, getting keys to renters, accepting payment, solving problems, converting more inquries to bookings, and more...
10 Groups That Might Rent Vacation Homes in the Fall  
Consider reaching out to different types of travelers if fall is your slower season.
10 Phone Calls from Renters and How to Handle Them  
How to immediately fix problems that may arise and how to prevent future occurrences
10 Reasons Why a Traveler May Not Book Your Home  
A light-hearted look into travelers' apprehensions about renting vacation homes—which may make them turn to a hotel instead of renting your home.
10 Ways to Ease in Travelers New to Renting Vacation Homes  
For some, renting a vacation home sight-unseen can be a leap of faith. Here are some ways to ease their minds.
3 Steps for Resolving the Problems of Your Vacation Rental Guests  
How to turn a disgruntled renter into a repeat one.
After Your Vacation Rental Guests Say, "I Would Like To Book Your Property"  
The next steps in the booking process
Chargebacks and PayPal for Vacation Rental Transactions  
What are chargebacks, why are they different on PayPal, and how can you avoid them?
Checklist for Responding to Vacation Rental Inquiries  
Be sure your email includes all the necessary information before clicking send
Christine Weighs In On Accepting Credit Cards  
Why you should consider taking credit cards.
Common Location Questions Received by Vacation Rental Homeowners  
Learn the types of questions that other vacation home owners are receiving most frequently.
Guidelines for Communicating with Vacation Renters  
Learn how to create thorough rental agreements, directions, and inquiry responses
Handwritten Notes for Your Vacation Rental Guests  
In these days of “electronic everything," it's especially nice to send your guests a handwritten thank you note.
How to Appease Vacation Rental Guests in Lieu of a Refund  
The last thing that we want is an unhappy guest in our home
How to Attract the Best Spring Break Guests at Your Vacation Rental  
Fill your spring break openings without compromising condition of your home.
How To Avoid (and Handle) Cancellations from Vacation Rental Guests  
The best way to avoid a cancellation: Don't book a reservation without having money in hand
How to Communicate to Your Vacation Home's Target Audience  
Don't lose out on bookings because you're targeting the wrong crowd.
How to Convert Vacation Rental Inquiries into Bookings  
Whether a renter books your property or someone else's falls largely in your hands.
How to Create an Email Newsletter for Past Guests  
Sending an email newsletter to guests who have either stayed in your home (or who have expressed interest) is an inexpensive way to keep in touch and to encourage future bookings.
How to Create Enforceable House Rules for Your Vacation Rental  
Learn how to set reasonable rules for your vacation home without micro-managing your guests
How to Handle Inquiries from Bargain Hunters  
When responding to bargain hunters, learn how to sell them on the value of your home without compromising your rates
How to Receive Faxed Rental Documents Without A Fax Machine  
Don't have a fax machine? Send and recieve faxes using your computer.
How to Rent Your Property When Your Neighbor (or Complex) is Doing Construction   
Christine answers a question from a vacation rental owner about rental rates while a neighbor is remodeling their property.
How to Screen Your Vacation Rental Guests  
What questions should you ask potential short-term rental guests before accepting their booking?
How to Use the Internet to Investigate Potential Renters  
Quick tips for checking up on fishy inquiries from potential guests
July's Top Vacation Rental Owner Tips  
The best owner-submitted tips from the past month
June's Top Vacation Rental Owner Tips  
The best owner-submitted tips from the past month
May's Top Vacation Rental Owner Tips   
The best owner-submitted tips from the past month
Obtaining Feedback from Your Vacation Home Renters  
Easy ways to encourage your guests to provide constructive criticism
Preventing Fires in Your Vacation Home  
Compliance with fire safety laws is an important part of protecting your business.
Renting Your Vacation Home to Members of the US Armed Forces  
Advice for how to handle renting your vacation home to members of the US Armed Forces.
Responding to Inquiries: Should You Call or Email?  
Vacation rental owners often ask whether it's best to call or email. Here's what we think.
Seal More Bookings with Your Inquiry Responses  
Learn when to say yes, when to say no, and when to just pick up the phone!
Should You Accept Credit Cards from Your Vacation Rental Guests?  
For many renters, the deciding factor of which property to rent might just come down to the one that accepts credit cards.
Six Reasons To Accept Credit Cards from Travelers  
More than a just convenience for your renters-- it makes your life much easier!
The Different Types of Vacation Rental Travelers  
A light-hearted look at the easy-to-book travelers, the tough-sells, and the ones to avoid altogether.
The Importance of Keeping Your Bookings at Your Fingertips  
Don't miss a booking. Know if you have rental dates available when a renter calls.
The Pros and Cons of Accepting American Express from Vacation Rental Guests  
Should you accept Amex? The pros and cons.
The Pros and Cons of Accepting PayPal from Vacation Rental Guests  
The pros and cons of accepting PayPal.
The Pros and Cons of Renting To College Students  
Here are some considerations to take into account when deciding whether to welcome young renters.
Three Easy Ways To Get Keys To Your Vacation Renters  
How do you get keys to guests staying in your vacation rental property?
Three Perspectives on Accepting Pets at Your Vacation Rental  
A fun take on the reasons you want or may not want to allow pets in your vacation home.
Top 10 Responses When Friends Ask to Stay at Your Vacation Property  
Some serious and sarcastic responses for friends looking to stay in your vacation home.
Top Ten Things Vacation Rental Owners Should Know About the Average Traveler  
What the typical traveler is looking for when they search for a vacation rental.
Trust Your Instincts: 10 Lines From Renters That Should Raise a Red Flag  
A lighthearted take on a few conversations with prospective renters that should make you pause and contemplate a bit before accepting their booking.
Turning 25: Time to Book a Vacation Rental  
Another reason why 25 is a milestone birthday.
Weddings and Events at Your Vacation Rental Property  
Tips for how to handle a group event at your vacation home.
What to Do When Vacation Rental Guests Get Locked Out  
You get the phone call, "We went to the beach, a big wave hit, I lost my keys." What do you do?
When Do Your Guests Form Their First Impressions?: Part 1  
Hint: It's not when they first arrive at your home.
When Do Your Guests Form Their First Impressions?: Part 2  
Part two discusses the importance of full disclosure, how to avoid check-in day surprises, and the biggest mistake you could be making.
When Do Your Guests Form Their First Impressions?: Part 3  
In part three, we tackle professionalism, how to win the hearts of travelers, and how to dazzle your guests upon arrival
When is a Refund in Order for Your Vacation Rental Guests?  
Learn some pointers for resolving complaints and appeasing your vacation rental guests
When to Allow a Renter to Pay by Wire Transfer  
An option for international guests or last minute bookings.
Why Business Travelers Might Seek Out Vacation Rentals  
Don't rule out a less obvious but important group of renters for your vacation property.
Why You Should Give Renters Under 25 a Chance  
An opinion on the common practice of vacation rental owners of limiting renters to those over 25 (age limits, age restrictions, age of renter) due to their ages. But should you?
Why You Shouldn't Hold Time for Vacation Renters  
Your vacation rental property is a hot commodity. Why hold it for an uncertain renter's tentative dates?