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Helpful how tos for handling interactions with your vacation rental guests, including screening guests, avoiding cancellations, getting keys to renters, accepting payment, solving problems, converting more inquries to bookings, and more...
10 Groups That Might Rent Vacation Homes in the Fall  
Consider reaching out to different types of travelers if fall is your slower season.
10 Ways to Ease in Travelers New to Renting Vacation Homes  
For some, renting a vacation home sight-unseen can be a leap of faith. Here are some ways to ease their minds.
3 Steps for Resolving the Problems of Your Vacation Rental Guests  
How to turn a disgruntled renter into a repeat one.
After Your Vacation Rental Guests Say, "I Would Like To Book Your Property"  
The next steps in the booking process.
Chargebacks and PayPal for Vacation Rental Transactions  
What are chargebacks, why are they different on PayPal, and how can you avoid them?
Checklist for Responding to Vacation Rental Inquiries  
Be sure your email includes all the necessary information before clicking send.
Christine Weighs In On Accepting Credit Cards  
Why you should consider taking credit cards.
Common Location Questions Received by Vacation Rental Homeowners  
Learn the types of questions that other vacation home owners are receiving most frequently.
Fire Safety Laws and Vacation Rental Homes  
Compliance with fire safety laws is an important part of protecting your business.
Guidelines for Communicating with Vacation Renters  
Learn how to create thorough rental agreements, directions, and inquiry responses.
Handwritten Notes for Your Vacation Rental Guests  
In these days of “electronic everything," it's especially nice to send your guests a handwritten thank you note.
How to Appease Vacation Rental Guests in Lieu of a Refund  
The last thing that we want is an unhappy guest in our home.
How To Avoid Cancellations from Vacation Rental Guests  
The best way to avoid a cancellation: Don't book a reservation without having money in hand.
How to Collect Last-Minute Funds from Vacation Renters  
What is the safest and quickest way to receive funds from last-minute renters?
How to Communicate to Your Vacation Home's Target Audience  
Don't lose out on bookings because you're targeting the wrong crowd.
How to Convert Vacation Rental Inquiries into Bookings  
Whether a renter books your property or someone else's falls largely in your hands.
How to Handle Inquiries from Bargain Hunters  
Thanks in part to increasing gas prices and food costs, many of you may be getting more inquiries from bargain hunters than in past years.
How to Receive Faxed Rental Documents Without A Fax Machine  
Don't have a fax machine? Send and recieve faxes using your computer.
How to Rent Your Property When Your Neighbor (or Complex) is Doing Construction   
Christine answers a question from a vacation rental owner about rental rates while a neighbor is remodeling their property.
How to Screen Your Vacation Rental Guests  
What questions should you ask potential guests before accepting their booking?
How to Use the Internet to Investigate Potential Renters  
Quick tips for checking up on fishy inquiries from potential guests at your cabin rental, cottage rental, condo rental, etc.
Obtaining Feedback from Your Vacation Home Renters  
Easy ways to encourage your guests to provide constructive criticism
Renting Your Vacation Home to Members of the US Armed Forces  
Advice for how to handle renting your vacation home to members of the US Armed Forces.
Responding to Inquiries: Should You Call or Email?  
Vacation rental owners often ask whether it's best to call or email. Here's what we think.
Seal More Bookings with Your Inquiry Responses  
Learn when to say yes, when to say no, and when to just pick up the phone!