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Your Renters

Helpful how tos for handling interactions with your vacation rental guests, including screening guests, avoiding cancellations, getting keys to renters, accepting payment, solving problems, converting more inquries to bookings, and more...

10 Groups That Might Rent Vacation Homes in the Fall
Consider reaching out to different types of travelers if fall is your slower season.

10 Phone Calls from Renters and How to Handle Them
How to immediately fix problems that may arise and how to prevent future occurrences

10 Reasons Why a Traveler May Not Book Your Home
A light-hearted look into travelers' apprehensions about renting vacation homes—which may make them turn to a hotel instead of renting your home.

10 Ways to Ease in Travelers New to Renting Vacation Homes
For some, renting a vacation home sight-unseen can be a leap of faith. Here are some ways to ease their minds.

3 Steps for Resolving the Problems of Your Vacation Rental Guests
How to turn a disgruntled renter into a repeat one.

After Your Vacation Rental Guests Say, "I Would Like To Book Your Property"
The next steps in the booking process

Chargebacks and PayPal for Vacation Rental Transactions
What are chargebacks, why are they different on PayPal, and how can you avoid them?

Checklist for Responding to Vacation Rental Inquiries
Be sure your email includes all the necessary information before clicking send

Christine Weighs In On Accepting Credit Cards
Why you should consider taking credit cards.

Common Location Questions Received by Vacation Rental Homeowners
Learn the types of questions that other vacation home owners are receiving most frequently.

Guidelines for Communicating with Vacation Renters
Learn how to create thorough rental agreements, directions, and inquiry responses

Handwritten Notes for Your Vacation Rental Guests
In these days of “electronic everything," it's especially nice to send your guests a handwritten thank you note.

How to Appease Vacation Rental Guests in Lieu of a Refund
The last thing that we want is an unhappy guest in our home

How to Attract the Best Spring Break Guests at Your Vacation Rental
Fill your spring break openings without compromising condition of your home.

How To Avoid (and Handle) Cancellations from Vacation Rental Guests
The best way to avoid a cancellation: Don't book a reservation without having money in hand

How to Communicate to Your Vacation Home's Target Audience
Don't lose out on bookings because you're targeting the wrong crowd.

How to Convert Vacation Rental Inquiries into Bookings
Whether a renter books your property or someone else's falls largely in your hands.

How to Create an Email Newsletter for Past Guests
Sending an email newsletter to guests who have either stayed in your home (or who have expressed interest) is an inexpensive way to keep in touch and to encourage future bookings.

How to Create Enforceable House Rules for Your Vacation Rental
Learn how to set reasonable rules for your vacation home without micro-managing your guests

How to Handle Inquiries from Bargain Hunters
When responding to bargain hunters, learn how to sell them on the value of your home without compromising your rates

How to Receive Faxed Rental Documents Without A Fax Machine
Don't have a fax machine? Send and recieve faxes using your computer.

How to Rent Your Property When Your Neighbor (or Complex) is Doing Construction
Christine answers a question from a vacation rental owner about rental rates while a neighbor is remodeling their property.

How to Screen Your Vacation Rental Guests
What questions should you ask potential short-term rental guests before accepting their booking?

How to Use the Internet to Investigate Potential Renters
Quick tips for checking up on fishy inquiries from potential guests

July's Top Vacation Rental Owner Tips
The best owner-submitted tips from the past month